Returns & Exchanges

At Twentyseven Toronto, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we accept returns on unused and unopened products within 14 days of delivery.

1

Initiate Your Return

Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all seals are intact and including any promotional gifts received.

3

Ship to Toronto Studio

Affix the provided shipping label and drop off the package at any authorized carrier location; please keep your tracking receipt for reference.

4

Quality Inspection & Refund

Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing